Home / Delivery time and returns for made-to-order canvas, frames and boards in India

Delivery time and returns for made-to-order canvas, frames and boards in India

Most ArtzFolio Custom orders dispatch in 4-7 business days, and transit after dispatch is typically 3-7 working days across India. Custom pieces cannot be returned for a change of mind, but a damaged, defective or wrong item is replaced free, or refunded to the original payment method, if you report it within 3 days of delivery.

How long a made-to-order piece takes

Each piece is made after you order it, in the size you chose, so there is a short production window before dispatch. Most orders dispatch in 4-7 business days; larger or more complex pieces may take a little longer, and the timeline shown at checkout applies. Once the courier collects the parcel you receive tracking details by email, and transit is typically 3-7 working days depending on your location.

A timeline you can plan around

Stage	What happens	Typical time
Order	You design and preview the piece in the studio, then pay	Same day
Making	The piece is printed and finished to your size	Most orders dispatch in 4-7 business days
Dispatch	Tracking details are emailed to you	On dispatch
Transit	Courier delivery across India	Typically 3-7 working days

Add the two ranges to plan a date: an order placed today usually reaches you after about seven to fourteen working days. For a gift or an event, order well ahead and check the pincode at checkout.

Delivery area and pincode check

We deliver within India only, by courier; there is no store pickup. Enter your delivery pincode at checkout to confirm that the courier serves your area. If your area cannot be covered, the team arranges an alternative or issues a refund.

Can I return a custom printed canvas?

Not for a change of mind. Every product is custom-made to your specification, so change-of-mind returns and size exchanges are not accepted, and a cancellation or change is possible only before production starts. Check the size, colour and design in the live preview before you pay.

If it arrives damaged, defective or wrong

Within 3 days of delivery, send a message through the contact page, or use Request return / replacement on the order in your account.
Give the order number and attach clear photos of the problem, and of the outer packaging if it was damaged in transit.
We reply by email. Once the issue is verified we make and ship a replacement at no cost.
Where a replacement is not possible, the refund goes to your original payment method.

Cancelling or changing an order

Production begins shortly after the order is confirmed. To change the size, colour, design or delivery address, or to cancel, message us through the contact page with the order number as soon as you can. If production has not started we update or cancel the order and refund any amount due. After production starts it can no longer be changed because the piece is made uniquely for you.

Questions people ask

How long does a made-to-order canvas print take to deliver in India?

Most orders dispatch in 4-7 business days, then take typically 3-7 working days in transit, depending on your location.

Can I return a custom printed canvas if I do not like it?

No. Custom-made pieces are not accepted back for a change of mind. Damaged, defective or wrong items are replaced free when reported within 3 days of delivery.

Can I cancel my order?

Only before production starts. Message us through the contact page with your order number.

Do you deliver outside India?

No. Delivery is within India only.

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