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Returns and cancellation explained: what is covered and when
Every order is made to order, so there are no change-of-mind returns or size exchanges. Damaged, defective or wrong items are replaced free, or refunded to the original payment method, if reported within 3 days of delivery with the order number and photos. Cancellation is possible only before production starts.
Cancel before production starts; report a problem within 3 days of delivery.
Situation by situation
| Situation | What the policy says |
|---|---|
| I changed my mind | No: made to order, no change-of-mind returns |
| I want a different size | No: no size exchanges |
| The item arrived damaged | Replaced free, or refunded to the original payment method, if reported within 3 days of delivery with order number and photos |
| The item is defective | Same as damaged: report within 3 days of delivery with order number and photos |
| The wrong item arrived | Same as damaged: report within 3 days of delivery with order number and photos |
| I want to cancel before production starts | Possible |
| I want to cancel after production has started | Not possible: cancellation is possible only before production starts |
What to send if something is wrong
- The order number.
- Photos of the item and the packaging.
- Your report within 3 days of delivery.
Contact page: https://custom.artzfolio.com/contact. The live policies page is the authority if wording changes.
Related
Sources: Policy wording: ArtzFolio Custom live policies as summarised in our published policy data (generated 2026-11-10). Data as of 2026-11-10; page checked 2026-11-12. Always confirm the live price in the studio before ordering.