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Help Centre

Questions, answered.

Everything you need to know about designing, ordering and receiving your custom boards, frames and art from ArtzFolio. Can’t find it here? Send us a message.

Ordering & customisation

How do I order a custom-size board or frame?

Open the design studio, choose your product (pin board, cork board, magnetic or writing board, photo frame, framed art or canvas), enter the exact width and height you want in centimetres, pick your surface or felt colour and frame, set the quantity, and check out. Every piece is made to order to the size you specify.

What can I customise?

You choose the product type, the exact dimensions (any width × height), the surface or felt colour, the frame style and finish, and the quantity. For boards you can also combine pin and magnetic surfaces; for art and frames you can pick the image, mount and orientation.

Is there a minimum or maximum size?

Boards and frames are made to order across a wide range of sizes — from small notice boards to large statement pieces. If you need a size outside the studio's range, send us a message through the Contact page and we'll quote it as a custom job.

Can I use my own photo or artwork?

Yes. In the studio you can upload your own image for a framed print or canvas, or use one of our designs. Uploads can be printed as a single picture or as a seamless repeating tile.

Sizes, materials & finishes

What materials are the boards made from?

Pin boards use a premium felt surface on a rigid base; cork boards use natural cork; magnetic and writing boards use a steel or glass writing surface; combo boards mix pin and magnetic. All are finished with an aluminium or wooden frame depending on the style you choose.

How do I measure the size I need?

Measure the wall space in centimetres and leave a little clearance around the board. Enter that width and height in the studio — the price and a live preview update instantly so you can see exactly what you'll receive.

What frame options are available?

Frame styles vary by product and include slim aluminium and classic wooden mouldings in several finishes. The available frames and colours appear in the studio once you pick your product.

Will the colour I see on screen match what arrives?

We print to a calibrated, colour-managed process so prints are a close match to what you see, though screens vary slightly. For critical colour matching on a project, contact us before ordering.

Pin, cork, magnetic & writing boards

What's the difference between a pin board and a magnetic board?

A pin board has a soft felt or cork surface you push pins into; a magnetic board has a steel or glass surface you use with magnets and can also write on. A combo board gives you both in one frame.

Can I get a board that is both pin and magnetic?

Yes — the combo board combines a pin (felt) area and a magnetic writing area in a single custom-size frame. Choose it in the studio and set your dimensions.

Are the boards suitable for offices and classrooms?

Yes. Custom-size pin, cork, magnetic and writing boards are widely used in offices, coworking spaces, schools, coaching centres and clinics. For bulk or branded orders see our private-label and bulk options.

How are the boards fixed to the wall?

Boards are supplied ready to mount. Fixing guidance is included; for large or heavy pieces we recommend wall anchors suited to your wall type.

Frames, canvas & art

What's the difference between canvas and a framed print?

A canvas is printed on artist-grade canvas and gallery-wrapped or framed; a framed print is printed on fine-art paper and set behind a mount in a frame. Both are made to your chosen size.

Do you offer portrait, landscape and square sizes?

Yes — you set any width and height, so portrait, landscape and square are all supported. Seamless designs are kept square and you set the repeat.

How many designs can I choose from?

Our library spans millions of designs across themes like abstract, botanical, cubism, marble, devotional, landscapes, cityscapes, portraits and more. Browse our collections or search inside the studio.

Delivery across India

Do you deliver across India?

Yes — we ship pan-India by courier. Enter your pincode at checkout to confirm serviceability and see the delivery estimate for your area.

How long will my order take?

Because each piece is made to order, items are produced and then dispatched by courier. Your delivery estimate for your pincode is shown at checkout. For urgent timelines, message us through the Contact page before ordering.

Do you have a shop or showroom I can visit?

We sell online only — there is no walk-in showroom. Everything, including custom sizing and live pricing, is on the website so you can order from anywhere in India.

Do you ship outside India?

Our custom studio is set up for delivery within India. For export or international brand orders, send a Bulk / trade enquiry through the Contact page.

Payment & safety

How do I pay, and is it secure?

Payment is handled securely online through Razorpay, which supports UPI, cards, net-banking and wallets. Your payment details are processed by the payment gateway, not stored on our site.

Will I get a GST invoice?

Yes — ArtzFolio (Vishnu Image Folio Pvt. Ltd., GST 09AAFCV2806H1ZA) issues a tax invoice for your order. For a business invoice with your company details, add them at checkout or tell us through the Contact page.

Do you take bulk or corporate purchase orders?

Yes. For bulk, corporate or recurring orders we offer tiered pricing and can work to a purchase order — send a Bulk / trade enquiry through the Contact page with quantities and specifications.

Returns & damage

What is your returns policy on custom items?

Because every piece is custom-made to the exact size and options you choose, we're unable to accept change-of-mind returns. Please double-check your size and selections before ordering.

What if my order arrives damaged or incorrect?

If your order arrives damaged in transit or differs from what you ordered, we'll put it right. Within 48 hours of delivery, choose Request return / replacement on the order in My Account, or send us a message through the Contact page with your order number. We reply by e-mail so you can send photos, and we'll arrange a replacement.

Can I change or cancel my order after paying?

If production hasn't started we may be able to amend or cancel — message us through the Contact page as soon as possible with your order number. Once a made-to-order item is in production it can't be changed.

Business, bulk & private label

Do you offer bulk discounts?

Yes — custom boards and décor have tiered bulk pricing that improves with quantity. For larger or repeat orders, request a quote through the Contact page or our private-label page.

Can you manufacture under our own brand?

Yes. ArtzFolio is a Made-in-India private-label, OEM and ODM manufacturer — your designs, your label, your packaging, with no MOQ. See our private-label hub or send a Bulk / trade enquiry through the Contact page.

Do you supply interior designers, hotels and offices?

Yes — we supply interior designers, coworking chains, schools, hospitals, hotels and corporate offices with custom-size boards and décor. We can colour-match and produce to project schedules.

Using the design studio

Do I need an account to order?

No account is required to design and order — open the studio, build your piece and check out. Provide your contact and delivery details at checkout so we can fulfil and update you.

The price changes as I resize — why?

Custom pieces are priced by area, so the price updates live as you change the width and height, plus any frame or finish add-ons. The figure you see is the final price for that exact specification.

I still have a question — how do I reach a human?

Use the Contact page: choose your topic (order, design, returns or bulk / trade) and we reply by e-mail, usually within 2 working days. Signed-in customers can also follow orders and request a return or replacement from My Account, and you can follow our WhatsApp Channel. We're happy to help before you order.

Still have a question?

We’re happy to help before you order — for custom sizes, bulk pricing or anything else.

Send us a messageTrade & bulk