Care
Care guide: keep your piece looking good
Most pieces need only a dry or soft cloth, and a little distance from moisture and direct sun. Writing boards take dry-erase markers only and clean with a soft cloth. This guide gives the care advice for each product we make, and tells you what to do if something arrives damaged.
Boards
| Product | Care |
|---|---|
| Cork board | Wipe with a dry cloth; avoid soaking. |
| Pin board | Keep away from direct moisture; dust with a dry cloth. |
| Magnetic writing board | Dry-erase markers only; clean with a soft cloth. |
| Non-magnetic writing board | Dry-erase markers only; wipe with a soft cloth. |
Canvas and frames
Dust canvas gently and avoid prolonged direct sunlight. For photo frames, keep them dry and dust them with a soft cloth.
Writing boards in daily use
On both magnetic and non-magnetic writing boards, use dry-erase markers only, and clean with a soft cloth. Magnetic boards also hold notes with magnets, so you can keep the writing area clear. Which one to buy is covered in the materials guide.
Where to hang it
Keep boards and frames away from direct moisture, so a bathroom wall or a spot that gets rain splashes is a poor choice. Keep canvas out of prolonged direct sunlight. Cork and pin boards work well beside a desk, and writing boards near where people stand and talk. Choosing the spot first also helps you pick the size; see the size guide.
Hanging
Boards are supplied ready to mount. Unframed canvas ships rolled and needs framing or stretching before it goes on the wall, and printed framed pieces arrive framed and ready to hang. For large or heavy pieces we recommend wall anchors suited to your wall type.
If something arrives damaged
Please tell us within 3 days of delivery, with your order number and photos. Damaged, defective or wrong items are replaced free; where a replacement is not possible, we arrange a refund to the original payment method. You can use Request return / replacement on the order in your account or write through the contact page. Because every piece is made to order, we cannot accept change-of-mind returns; see policies.
Choosing a product? Start at the buying guides or read the materials guide.
Useful next stops: all collections, FAQ, how ordering works, delivery and returns, private label for businesses, contact us.
Care in brief
| Item | What to do |
|---|---|
| Cork and pin boards | Wipe or dust with a dry cloth and keep away from soaking and direct moisture |
| Writing boards | Dry-erase markers only, cleaned with a soft cloth |
| Canvas | Dust gently and avoid prolonged direct sunlight |
| Photo frames | Keep dry and dust with a soft cloth |
| Unframed canvas | Ships rolled and needs framing or stretching before it goes on the wall |
| If something arrives damaged | Tell us within 3 days of delivery with your order number and photos; damaged, defective or wrong items are replaced free |
Summary of this page and the policies page as checked on 2026-11-12.
Care questions
Which markers can I use on a writing board?
Dry-erase markers only, on both the magnetic and the non-magnetic board. Clean the surface with a soft cloth.
Can I put a board or frame in a bathroom?
It is a poor choice. Keep boards and frames away from direct moisture, and keep canvas out of prolonged direct sunlight.
Does an unframed canvas arrive ready to hang?
No. Unframed canvas ships rolled and needs framing or stretching first. Printed framed pieces arrive framed and ready to hang, and boards are supplied ready to mount.
Can I wash a cork board?
Wipe it with a dry cloth and avoid soaking it. Keep pin boards away from direct moisture too.
What should I do if my piece arrives damaged?
Tell us within 3 days of delivery with your order number and photos, through the contact page or Request return / replacement in My Account. Damaged, defective or wrong items are replaced free.